Jewelry Warranty Policy

We proudly stand behind the quality of our jewelry. All new jewelry purchases include a one-year limited warranty against defects in materials and workmanship from the original date of purchase.

If a manufacturing defect is found during the warranty period, we will, at our discretion:

• Repair the item at no charge.
• Replace the item with the same or a comparable item if repair is not possible.
• Issue store credit if replacement is unavailable.

All warranty claims are subject to inspection by our jewelry professionals.

This warranty covers manufacturing defects such as:

• Loose or defective settings due to workmanship.
• Defective clasps, hinges, or closures.
• Faulty solder joints.
• Defects in materials or craftsmanship.

This warranty does not cover:

• Normal wear and tear.
• Scratches, dents, or worn finishes.
• Bent rings or damaged prongs caused by impact.
• Lost or stolen jewelry.
• Lost or chipped diamonds or gemstones resulting from accidental damage or lack of routine maintenance.
• Damage caused by misuse, abuse, chemical exposure, or unauthorized repairs.
• Jewelry that has been altered or repaired by another jeweler.

We recommend bringing your jewelry in every six months for a complimentary inspection and professional cleaning.

Routine inspections help identify worn prongs, loose stones, or other issues before they become larger problems.

Failure to have recommended inspections may affect eligibility for certain warranty claims involving preventable damage.

Customers may purchase our Lifetime Jewelry Protection Plan at the time of purchase or within 30 days of purchase.

Some repairs may require additional charges depending on the condition of the jewelry.

To submit a warranty claim:

1. Present the jewelry with proof of purchase.
2. Allow our jewelry professionals to inspect the item.
3. We will determine whether the issue is covered under this warranty or, if applicable, the Protection Plan.

Approved warranty repairs will be completed at no charge.

Repair times vary depending on the nature of the repair.

This warranty applies only to the original purchaser and is non-transferable.

Our liability is limited to the purchase price of jewelry. We reserve the right to repair, replace, or issue store credit at our sole discretion.

This warranty gives you specific legal rights. You may also have other rights that vary by state.

We are pleased to offer professional jewelry repair services, including but not limited to:

• Ring sizing.
• Stone replacement and resetting.
• Prong rebuilding and tightening.
• Chain and bracelet soldering.
• Clasp replacement.
• Rhodium plating.
• Polishing and refinishing.
• Pearl restringing.
• Watch battery replacement (if applicable).

Some repairs may be sent to a trusted outside jeweler or manufacturer.

A repair estimate will be provided before work begins whenever possible.

Estimates are based on the visible condition of the item. Additional issues discovered during repair may result in revised pricing.

Customer approval is required before any additional charges are incurred.

Most repairs are completed within 7–21 business days.

Custom or complex repairs may require additional time.

Completion dates are estimates and are not guaranteed.

We stand behind our workmanship.

Repairs are warranted for 48hrs from the date of pickup against defects in workmanship.

Customers acknowledge that jewelry may contain hidden defects due to age, previous repairs, or normal wear.

While every reasonable precaution is taken, we are not responsible for:

• Breakage resulting from weakened or worn metal.
• Damage caused by fragile gemstones during necessary repair procedures.
• Existing fractures, chips, or inclusions that worsen during repair.

Customers will be informed of known risks before repairs begin whenever possible.

Jewelry not picked up within 90 days after notification may be considered abandoned.

We reserve the right to charge reasonable storage fees after 90 days.

Items left unclaimed for the period permitted by applicable state law may be disposed of or sold in accordance with those laws.

Complimentary cleaning and inspection services do not guarantee the discovery of all potential issues. Customers are encouraged to have jewelry inspected regularly.

Customers should:

• Inspect repaired jewelry upon pickup.
• Report any concerns within 2 days of receiving their repaired item.
• Maintain insurance coverage for valuable jewelry.