Client Care
Caring for your treasures
A lifetime of brilliance begins with the right routine. Here's how to protect, clean and store every piece from the Maison.
Everyday Habits
Daily care essentials
Small rituals keep your jewelry looking as radiant as the day you received it.
Apply Last, Remove First
Put jewelry on after cosmetics, perfume and lotions have fully absorbed. Remove pieces before sleeping to avoid bent prongs and scratched metal.
Avoid Direct Chemicals
Chlorine, bleach and household cleaners can dull polish and weaken alloys. Remove rings before cleaning or swimming in treated pools.
Keep Away from Heat
Sudden temperature changes can fracture stones or cause thermal shock. Store pieces away from radiators, direct sun and hot vehicles.
Store Separately
Diamonds scratch other gems and metals. Use individual pouches or a lined jewelry box with compartments to prevent contact.
By Material
Care by stone & metal
Each material has its own needs. Follow these guidelines to preserve colour, clarity and finish.
Diamonds
Clean at home with warm water, mild dish soap and a soft brush. Ultrasonic cleaners are safe for untreated stones — avoid them if your diamond has been fracture-filled.
Coloured Gemstones
Sapphires and rubies tolerate gentle scrubbing; emeralds and opals are porous and should never be soaked. Wipe with a damp lint-free cloth only.
Gold & Platinum
Remove tarnish with a jewelry polishing cloth. For yellow and rose gold, a drop of mild soap and warm water restores shine without abrasion.
Pearls
Wear them often — natural oils keep pearls lustrous. Wipe with a soft cloth after each wear, store flat, and have strands restrung annually.
The Atelier
Our lifetime service
Every Malay Jewelers piece is backed by complimentary maintenance for life. Bring your treasures in any time.
Inspection
Our jewelers examine prongs, settings and clasps under magnification to catch wear before a stone is lost.
Professional Clean
An ultrasonic and steam clean removes buildup that home care can't reach, restoring full brilliance.
Polish & Refinish
We re-polish worn surfaces and re-plate white gold to bring a piece back to its original lustre.
Resizing & Repair
Complimentary resizing within the first 12 months, plus discounted repairs for the lifetime of the piece.
When in doubt, bring it in
If a stone feels loose, a clasp sticks, or a piece simply looks dull, don't wait. Our master jewelers offer complimentary inspections and will advise on the gentlest path back to brilliance — no appointment required for quick checks.
Contact the Boutique