Frequently Asked Questions
PURCHASE WITH CONFIDENCE
Is it Safe to Buy from MalayJewelers.com?
Malay Jewelers opened its doors in 2017 with one mission…provide our customers with the best product at the best price. We continue to do so Malay Jewelers puts it name before any dollar value. It is more important for us to have a satisfied client than a onetime customer. It is for this reason we try our utmost to make every transaction a safe, secure, and a pleasant one. To safeguard our customers from the moment they enter our website to the time of check out, Malay Jewelers uses a variety of security providers. To further protect our customers Malay Jewelers employs Mcafee secure to run a daily security scan to protect our consumers from identity theft, viruses, and ultimately any other online threats. Our goal is to protect our customers in the utmost way and provide a piece of mind while shopping online.
Does MalayJewelers have a storefront I can visit?
YES!!! Since 2017, Malay Jewelers has been in the Heart of Raleigh, NC. Thankful due to the high demand from our loyal out of state clients we decided to extend our services to an online clientele as well. Because we value our customers, we continue to keep Malay Jewelers solely family owned and operated. We’re not looking to make an easy buck but rather doing things right, and it is for that reason that we keep our doors open for customers to come and visit.
Why should I choose Malay Jewelers over another Jewelry Website or local Jewelry Store?
Reputation: Malay Jewelers is a steady paced front runner in the race to provide a quality product at an outstanding price, not to mention that we do it with a flare. We work hard to make sure that each visitor, whether a customer or not, has pleasant experience. Quality: Our product assortment, aggressive pricing, outstandingly credible reputation, and dedication to customer service are incomparable.
Do you have a Gemologist on Staff?
YES!!! You can always call in and have a professional GIA Graduate Gemologist answer all your questions.
Can I only buy what’s on MalayJewelers.com
You can buy everything on MalayJewelers.com, but you are not limited to only what is on our website. We have a huge in store inventory that is not always uploaded on to our website. You can simple contact us via email or telephone with the specifications you are looking for and we will gladly send you pictures with information on the item, If you have a specific idea in mind, We can custom design it just for you. Or even if you’ve seen something you like on another site…we’ve got you covered. Being a member of the JBT gives access to everything…just try us.
Can you personalize my item?
If you need to have an item adjusted, we gladly provide you with whatever service you need • Sizing • Engraving • Adjusting length to either necklace or bracelet • Laser Inscriptions. All these services are available for your order but will be classified as “special order”. Please read our disclaimer regarding “special orders” in our Terms & Conditions
How can I be sure of the quality of your products?
Take a moment and read the numerous customer reviews made available to you on our website as well as other third party review sites. Thousands of customers can’t be wrong. Our goal is to achieve the highest level of customer satisfaction. With our on-staff gemologists and quality control department, you can rest assured that you are getting only the highest quality product.
How do I know that the item I purchase is the one that I will receive?
Your purchase will arrive with an original certificate for loose diamonds. You can either have your purchase appraised by a local jeweler or inspected for your piece of mind. If you are not satisfied with the appraisal of your purchase, you can return the item within 30 days of delivery date with the original certificate. Purchases including a loose diamond for $50,000 or above may be returned within 10 days of delivery date. Special orders, such as custom mountings or jewelry pieces that were requested but not shown on the website, are non-refundable.
Why are your prices so much lower than other websites and local jewelers?
Our main goal is to build a business based on trust. We are not in business to make a quick buck. We’re in the business of building a loyal clientele. It is for this reason that we ALWAYS make sure to have the best possible price out there for the item that you are looking for. We buy direct from diamond wholesalers and manufacture many of our own pieces. This allows us to keep the price as low as possible. If we save, you save.
Do you offer discounts?
Every price that we have on the website is calculated to ensure that each client never overpays for a given item. We do, on occasion send out emails with special promotions. We do recommend that you sign up for those emails.
Can I place an order if I am not in the US?
Absolutely – we ship internationally to most countries via insured international priority FedEx…we’re awaiting your order.
When can I expect my order to arrive?
Depending on the item purchased the arrival of the product may be anytime between 2-10 days.
Which payment method do you accept?
We accept PayPal and all major credit cards.
Will I be charged sales tax?
Sales tax will NOT be charged from anywhere outside North Carolina State.
What if I decide to change or cancel my order?
A change or cancellation of order, under normal circumstances, is, by no means, a problem. You just need to contact us and we will do the best that can be accommodated.
How long will it take to get my refund?
Refunds can be expected within 5-7 days from the day we receive and inspect the item that has been returned.