In Store Services
During its lifetime, almost all jewelry will need some sort of service. Malay Jewelers offers a variety of services and programs designed to protect your jewelry investment. These include our Lifetime Diamond Commitment, available on any purchase of covered diamond jewelry, and our in-store services.
Malay Jewelers Lifetime Diamond Commitment
Since Malay Jewelers is The Store for Diamonds, our commitment to our Guests is second to none. Malay Jewelers wants to ensure that you’ll enjoy the full beauty and brilliance of your diamond for a lifetime. With your diamond purchase of $200 or more, Malay Jewelers presents its Lifetime Diamond Commitment.
Your Lifetime Diamond Commitment includes:
Diamond Breakage Coverage
If your diamond is chipped, broken or lost from its original setting, Malay Jewelers will replace the diamond at no charge to you.
Lifetime Cleaning and Inspection
You may have your Malay Jewelers diamond cleaned and inspected as many times as you want, free of charge, for as long as you own it. To maintain your Lifetime Diamond Commitment limited warranty, you need only bring your diamond to Malay Jewelers every six months for cleaning and inspection, along with your record-keeping card.
For example, if you buy your diamond in January, bring it in every July and January. If you bought it in February, bring it in every August and February, etc. When you bring your diamond to Malay Jewelers for your semiannual inspections, a Malay Jewelers Jewelry Consultant will verify the inspections on your record-keeping card.
Lifetime Guaranteed Trade-In Value on Bridal Sets and Diamond Solitaires
Malay Jewelers stores will gladly accept your Malay Jewelers diamond bridal set, solitaire ring, solitaire earrings or solitaire pendant with a valid Malay Jewelers sales receipt toward your next diamond jewelry purchase, provided the net purchase price of the new item is at least twice the price you paid for your original diamond purchase. We guarantee that the item you trade in will be valued for trade-in by Malay Jewelers at 100% of its original net purchase price.
Items Covered and Warranty Conditions
Malay Jewelers Lifetime Diamond Commitment limited warranty applies to all diamond rings, diamond earrings, diamond bracelets and diamond necklaces. This Lifetime Diamond Commitment does not cover clearance diamond jewelry, nor does it cover theft, mysterious disappearance, loss or damage other than that incurred in normal wear, and only diamonds in their original settings that have been inspected and repaired by Malay Jewelers are covered by this limited warranty. Proof of purchase is required on items being returned or exchanged and on trade-ins. Net purchase price refers to final price actually paid, excluding tax. This limited warranty does not cover colored gemstone jewelry or watches. Repair charges necessary to properly secure a diamond in its mounting can be covered under Malay Jewelers’ optional Lifetime Jewelry Protection Plan.
Repair charges necessary to properly secure a diamond in its mounting can be covered under Malay Jewelers’ optional extended service program. Email us or talk to a Jewelry Consultant from your local Malay Jewelers store for details.
Return and Exchange Policy
Malay Jewelers.com is dedicated to delighting you with your jewelry purchase and our services.
A regular cleaning and inspection is one of the best things you can do for your jewelry. Not only does it keep your jewelry looking great, it gives your jeweler a chance to look for problems like bent clasps and loose prongs before the jewelry breaks. All of our stores have the ability to clean your jewelry, and some may have jewelers on staff ready to give it a closer examination.
If you have a loose diamond you would like set, bring it in to your local Malay Jewelers store. We’ll help you choose a mounting that fits your stone and your tastes, and we’ll professionally mount the diamond for you.
It’s important that your ring fit comfortably. We encourage you to use our ring size chart before placing your order. Ring sizing policies in our stores can vary – ask your Jewelry Consultant for details. Malay Jewelers will resize your rings quickly, professionally and affordably. Keep in mind, certain rings, especially those with channel-set stones, may be more difficult to size, or may not be sizable at all. Please read each product description carefully for exceptions.
Special In-Store Events
From time to time, special in-store events are held.
Malay Jewelers offers an unparalleled level of service and many of your questions may be answered below. For more information about any of our services, we invite you to have a conversation with one of our expert Diamond and Jewelry Consultants at MalayJewelers.com
Free Secure Shipping
Malay Jewelers offers free secure shipping on every U.S. order. Orders over $1,000 are eligible for overnight shipping.
Our commitment to you does not end at delivery. Items may be returned or exchanged within 30 days from when they were shipped, free-of-charge and no questions asked.
Free Boxes & Gift Cards
All Malay Jewelers products come with a free box. You may also include a free personalized gift card, available at your request.
Professional Jewelry Appraisals
Malay Jewelers provides a professional jewelry appraisal with all Build Your Own Diamond Jewelry® items, as well as diamond, pearl, and gemstone jewelry over $1,000.
Learn about the flexible payment options available with the Malay Jewelers Credit Card. Convenient 12-month Financing Option.
Your Malay Jewelers purchase is insured from our facility until the moment you receive your item. Learn more about continuing insurance.
Diamond Price Guarantee
Contact Malay Jewelers to compare a competitor’s diamond against one of ours. In most cases, we can meet or beat their price.
Diamond Upgrade Program
Learn about our new lifetime diamond upgrade program for all Malay Jewelers diamonds.
Diamond Buyback Option
We’ve partnered with our Manufacturer’s to offer a loose diamond and diamond jewelry buyback program.
We stand behind the quality of our products. If you have any concerns, please contact us.
Special Order Engagement Rings
Our special-order program helps you craft your perfect ring with expert guidance for custom modifications and special requests.
Enter our exclusive Malay Jewelers Sweepstakes for your chance to win.
Malay Jewelers offers an exclusive collection of rare colored diamonds, including extremely rare diamonds in red and pink hues.
Personalize an engagement ring, wedding ring or choose from our sterling silver gifts to have expertly engraved.
Malay Jewelers offers complimentary ring resizing on all customized engagement rings during the first year. Simply contact us to arrange your free ring resizing.
Refer A Friend
Tell a friend about Malay Jewelers, and you can both save up to $100. You can save with every referral, and there’s no limit to how many friends you can refer!
Cleaning And Servicing Your Ring
We recommend that you have your ring cleaned, polished, and have the prongs inspected every six months. These services are complimentary at Malay Jewelers.
WHAT IS YOUR LAYAWAY POLICY?
Layaways require a 10% deposit . Final payment must be made within 120 days, how you choose to pay for the item is at your discretion. Items are not shipped until paid in full.
Any cancellations will result in a refund in the form of credit toward a future purchase. Payments made towards a custom item are non-refundable.
LAYAWAY SALE OFFER
TERMS AND CONDITIONS
For a limited time, we will honor your initial deposit (up to 10% of the retail price) by matching it.
The offer will stand as a credit in the layaway order.
By placing your layaway today, the credit will be automated, totaling your 10% deposit as a 20% credit.
*Terms and conditions may apply.